Privacy Policy

Pharmble Private Limited ("Company", "Pharmble", "we", "us", "our") is committed to protecting the privacy, confidentiality, and security of personal and health-related data of its users.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use our website and mobile application ("Platform"), in accordance with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures) Rules, 2011

• Digital Personal Data Protection Act, 2023 ("DPDP Act")

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

Personal Data: Any data about an individual who is identifiable by or in relation to such data.

Sensitive Personal Data: Health information, prescriptions, and medicine order details.

Data Principal: The individual to whom the personal data relates.

Data Fiduciary: Pharmble Private Limited, as defined under the DPDP Act.

Pharmble Private Limited acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023.

We determine the purpose and means of processing personal data collected through the Platform and ensure that such processing is lawful, fair, transparent, and proportionate.

• Facilitating medicine and healthcare product orders

• Verifying prescriptions with licensed partner pharmacies

• Enabling delivery, customer support, and order tracking

• Preventing fraud, misuse, and unauthorized access

• Complying with legal and regulatory obligations

• Improving platform performance and user experience

Personal data is not processed for purposes beyond those stated above without obtaining fresh consent where required.

By using the Platform and providing your information, you provide free, specific, informed, and unambiguous consent for the collection and processing of your personal data in accordance with this Privacy Policy.

You may withdraw consent at any time, subject to applicable laws, contractual obligations, and data retention requirements.

Pharmble uses analytics and monitoring tools to understand user behaviour and improve platform performance. These tools collect usage patterns, session duration, and performance metrics.

Analytics data is used in an aggregated or anonymized manner and is not used to personally identify users unless required for security or fraud prevention.

To ensure service reliability and platform security, Pharmble may collect technical identifiers including device info, app version, IP address, and advertising IDs.

These identifiers help us detect misuse, prevent fraud, and ensure consistent service delivery.

Pharmble allows users to sign in using providers such as Google or Apple.

• We receive basic profile info such as your name and email address

• We do not receive or store your passwords

• The information shared is governed by the provider's privacy policy

Pharmble may use third-party SDKs for analytics, payment processing, customer communication, and hosting.

These third parties process personal data only on Pharmble's instructions and are contractually required to comply with applicable data protection laws.

We share data with licensed partner pharmacies, delivery partners, payment gateways, and technology service providers. We also disclose data to government authorities when required by law.

❌ Pharmble Private Limited does not sell, rent, or commercially exploit personal or health-related data.

• Secure servers located within India

• Encryption of sensitive personal and health data

• Role-based access controls and periodic security reviews

While we strive to protect your data, no system is completely secure. Users are encouraged to safeguard their account credentials.

• Personal data is retained only for as long as necessary for operational or legal requirements

• Prescription and healthcare data are retained according to pharmacy laws

• Data no longer required is securely deleted or anonymized

• Access information about your personal data

• Request correction of inaccurate or outdated data

• Withdraw consent at any time

• Request erasure of personal data where permissible

• Seek grievance redressal regarding data handling practices

Requests may be made by contacting support@pharmble.in

Pharmble does not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent.

We use cookies to enhance user experience, analyze traffic, and improve security. Users may manage cookie preferences through browser or device settings.

Name: Abhishek Sahay

Email: grievance@pharmble.in

Address: 4071, 2nd Floor, IP Extension 2, Sector 49, Faridabad – 121001, Haryana, India

Grievances will be acknowledged and addressed within timelines prescribed under applicable law.

This Privacy Policy may be updated to reflect changes in law or technology. Continued use of the Platform after updates constitutes acceptance of the revised policy.

• This Privacy Policy shall be governed by the laws of India.

• Courts located in Faridabad, Haryana shall have exclusive jurisdiction.